I’ve just finished reading ‘The Trust Edge’ by David Horsager, which squarely puts the position that trust is something that can be and ought to be quantifiable.
The reality is, the measurement of trust starts with personal accountability. What we need is to be personally prepared to take accountability for any underperforming results we are currently experiencing. By holding ourselves accountable, we can also start to consider how our trust relationships (self-trust, trust in others and others trusting in us) are impacting these underperforming results.
Horsager outlines what he refers to as 8 Pillars of Trust:
1. Clarity: People trust the clear and mistrust the ambiguous.
2. Compassion: People put faith in those who care beyond themselves.
3. Character: People notice those who do what is right over what is easy.
4. Competency: People have confidence in those who stay fresh, relevant, and capable.
5. Commitment: People believe in those who stand through adversity.
6. Connection: People want to follow, buy from, and be around friends.
7. Contribution: People immediately respond to results.
8. Consistency: People love to see the little things done consistently
‘The Trust Edge’ is a good read, and it’s well worthwhile thinking about how you are personally (in your business and personal life) taking intentional action to develop each of Horager’s 8 pillars of trust, and to also ask, in the relationships you have, how are these 8 pillars of trust impacting your success?
Take Intentional Action on Intentional Trust
One simple method to take action on this, is to give yourself a personal rating on how competent you believe you are currently implementing each of these pillars of trust. Use a scale that 1=not implementing, 2=rarely implementing, 3=occasionally implementing, 4=often implementing and 5=implementing all the time. Then, select from the 8 pillars of trust, and for your two top ranking pillars, ask how these are positively impacting your life. Then with your two lowest scored pillars, ask how, if these were improved, would they positively impact your life.
This will be my final post for 2015. I do trust you’ve gained value, and I look forward to continuing to share what I’m learning and experiencing through my research into positive psychology, intentional trust, and what we can do individually and collectively to make life better for ourselves and for others.