I need to disclose here that I am one of the contributing authors to this book – and am very proud to be included. My favourite quote from Vanessa is “Trust is fragile”. Vanessa’s explanation of trust is supported by a wonderfully elegant model.
Vanessa outlines not only what trust really is all about, but more importantly, provides a deeper understanding of the structures that go to making trust sustainable.
Our intentional trust relationships in business (and of course in life) are crucial to our success and personal pride, and also key to our pursuit of a more happy, flourishing and prosperous life.