Truth #5: Intentional Success Habits

Leaders need Responsibleness Not Responsibility

Almost any leader will be able to impose responsibility on their individual and collective team members. Imposing responsibility is very much a command-follow and carrot/stick leadership tactic. Responsibility is imposed externally through fear or reward. This is the basis of consequence management, and it’s paradoxical. If a leader chooses not to apply consequence management, (celebrating, sharing … Read more »

Developing A Disruptive Lens

Leaders and their teams who can develop and harness a ‘disruptive lens’ will be more proactive, confident and flexible, which are three key drivers of success in times of disruption, distraction and change. I got thinking about this practice of developing a disruptive lens following a recent yoga session. I’ve discovered Yoga has a way … Read more »

4 Vital Steps To Benefit
From Intentional Action

If as a leader you want to positively shift individual or team performance, improve morale and motivation, and reap the benefits of a genuinely engaged workforce, develop the mindset and capability of your team on Intentional Action. There’s a big difference between doing what you do and doing what you do with clear and aligned … Read more »

The New Currency of Differentiation

In a business world of price and product parity, where it is increasingly difficult to differentiate on the quality of a product or service promise, sales and customer service teams are struggling to create that little bit extra that will help them to stand out from their competitors. Westfield Shopping Centre has caught onto two … Read more »

Are Leaders Kidding Themselves About Trust?

Most people readily understand that trust impacts every measure of success in our professional and personal lives. It’s relatively easy to understand the impact of a lack of trust between customers and any business. If customers don’t trust a brand, or a salesperson because of a poor customer experience or questionable sales tactics… the result … Read more »

Building Trust Through
Disruptive Positive Selling

One of the biggest problems with the ‘soft-selling’ movement is that many salespeople either intentionally or unintentionally stepped out of the assertive expert-adviser position required for successful selling. By not wanting to appear too pushy or coercive, salespeople have been taught to focus on building the relationship, and this created the emergence of relationship-based selling. … Read more »

3 Ways To Manage Change Better

Liz and I moved into our new home and office last week and to say that its been an emotional journey is an understatement. The rain basically started as the removalists were unloading the trucks last Friday and hasn’t stopped. If you’re a regular reader of my blog, you’ll realise that the last few months … Read more »

Australian Business Leaders
Are Getting It Wrong!

We’ve got a serious leadership problem here in Australia, in fact, it’s a global leadership issue. Across all levels of most organisations, it appears that the majority of leaders are getting it wrong on a daily basis. Now, I realise that’s harsh, but when you piece together some of the latest research on workplaces around … Read more »

The perils of being too connected

In this 24/7 switched on world where you can be sucked in by FOMO (fear of missing out) and social networking, you could be doing serious damage to your capacity to succeed in work and in life… the cynics will quickly pick holes in this video, and the socially networked FOMO sufferers will discard it. … Read more »

Intention, Success, and Wellbeing

We have come to the last month of the calendar year, and I know for many, the old chestnut of “I can’t believe how fast this year has flown by” will be heard over and over again. Whether the year has or hasn’t flown by for you, December does seem to provide a line in … Read more »